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Strategy & Acquisition

Community Management

Replies, DMs, comment moderation handled under Social Media Marketing so the page never goes silent — and so the brand voice stays consistent every time someone in your audience reaches out.

Sprint-priced. No retainer lock. The first sprint is the read — you see the system before you sign for the build.

  • Census-grounded

    ACS, CBP & LEHD pulls

  • 60+ ICP cards

    Shipped, signed off

  • Outcome-locked

    One named outcome per sprint

  • No retainer trap

    Sprints, not rent

Engagement details

Pricing factors, in plain English.

No mystery line items. These are the specific inputs that decide how the engagement is sized and what ships at the end of it.

  • 01

    Daily message volume (under 20, 20–100, 100+)

  • 02

    Number of platforms covered

  • 03

    Response SLA (within 1 hour, same business day, 24h)

  • 04

    Escalation path to your team for sales-qualified DMs

  • 05

    Crisis-comment playbook included

Questions operators ask before they book Community Management.

  • Will replies sound like us, not like an agency?

    Yes — we run a voice document with your team and check every escalation path before going live. The audience can’t tell the difference between us and your in-house team.

  • What about negative reviews or PR risk?

    Crisis-comment playbook is part of onboarding — named scenarios, pre-approved language, and a direct escalation line to you for anything outside the playbook.

Who actually does the work

John Cravey, founder and lead strategist
John
Matt Snider, head of build
Matt
Pablo Novelo, head of design
Pablo
Danny, head of discovery and ICP synthesis
Danny
Josh Grounds, senior engineer and recurring care
Josh